🚚 FREE SHIPPING on Orders Over $39

      Shipping policy

      HOW MUCH DOES IT COST OR SHIPPING?

       

      Shipping costs vary depending on the shipping destination and the number of items you purchase. You can obtain an estimate of two exact shipping costs by adding items to your cart, finalizing the purchase and inserting your correspondence address. The shipping cost will be automatically updated and displayed in your total costs.

       

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      WHERE DO WE DELIVER?

       

      We supply or transport throughout the world.

       

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      CAN THE ORDER BE DELIVERED IN VARIOUS ENDEREÇOS?

       

      We do not offer shipping for several addresses for a single order. You would like the items to be shipped for several orders, if they are ordered separately.

       

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      DO YOU OFFER DELIVERY TO POSTAL BOXES OR MILITARY APO/FPO ADDRESSES?

       

      Yes, we can send to post office boxes and military APO/FPO addresses.

       

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      Shipping Time：

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      The processing time is the time we need to process your shipment after we receive your order and physically dispatch it. It is usually 1-3 business day.

      Please note that the processing time may be longer if your personal shipping info is wrong, or your address undeliverable, or

      other unexpected issues come up. In that case, we will contact you within 24 hours.


      Shipping Time may vary due to unexpected factors, such as bad weather, public holidays, etc. We appreciate your kind understanding for any possible inconvenience.

      Shipping method: USPS / UPS / FedEx /DHL

      Shipping fee:Standard Shipping
      Order price US$0.00–US$10.99, Price US$12.99
      Order price US$10.99–US$21.99, Price US$10.99
      Order price US$21.99–US$29.99, Price US$8.99
      Order price US$29.99–US$37.99, Price US$5.99

      Free shipping on orders over US$37.99

      What is neoprene?

      Neoprene is a flexible, high-performance, and water-resistant synthetic materialknown for its durability and comfort. In StrideOn products, it acts like a lightweight, scuba-like fabric that’s built to move with you — whether you're commuting, traveling, or exploring the city.

      Why does StrideOn use neoprene in its products?

      We chose neoprene for its unique combination of strength, flexibility, and style. It’s water-resistant, easy to clean, and offers excellent shock absorption and cushioning, which helps protect your belongings and keeps you comfortable during long days on the go. Plus, its sleek, smooth texture gives StrideOn designs a sporty yet chic aesthetic.

      Is neoprene waterproof?

      Neoprene is water-resistant, meaning it can repel light moisture and spills, making it ideal for everyday use in unpredictable weather or urban environments. While it’s not fully submersible like a wetsuit, it performs exceptionally well against rain splashes, light rain, and accidental spills.

      Is neoprene easy to clean?

      Yes — one of the best things about neoprene is how low-maintenanceit is. Most dirt, dust, or light stains can be wiped away easily with a damp cloth and mild soap. Its smooth surface resists absorbing liquids, which helps it stay looking clean and fresh with minimal effort.

      Does neoprene provide padding or protection for my belongings?

      Absolutely. Neoprene has natural shock-absorbing and cushioning properties, which help protect your items inside StrideOn bags or cases. Whether it’s your laptop, tablet, or daily essentials, neoprene-lined compartments offer a soft yet secure fit that helps prevent bumps and scratches.

      How does neoprene feel to the touch / against my skin?

      Neoprene has a smooth, soft, and slightly luxe feelto it. It’s not rough or scratchy — instead, it offers a comfortable, flexible feel against your skin (in items like straps or inner linings) and gives StrideOn products a modern, athletic-meets-fashionable edge.

      Do StrideOn shoes with neoprene or other materials provide arch support?

      Yes, many StrideOn shoes, including those that may incorporate neoprene or other high-performance materials, are designed with ergonomic footbeds that offer excellent arch support. We understand the importance of proper foot alignment, especially for those who spend long hours on their feet or have specific comfort needs.

      Our arch support featureshelp distribute weight evenly, reduce foot fatigue, and promote natural posture. Whether you're managing plantar fasciitis, standing all day, or simply looking for all-day comfort, our shoes are engineered to provide the stability and cushioning your arches need. For specific support levels, please refer to the product description or consult our customer service team to find the best match for your foot type.